Job Description
We are seeking a Senior UX Researcher to join our growing UX team. The ideal candidate will have a passion for evangelizing the importance of UX Research and helping shape the strategic direction of our Research team. Candidates must have an expert understanding of user behavior and translating insights into actionable recommendations. As a UX Senior UX Researcher, you will work closely with designers, product managers, and developers to ensure our products meet the needs and expectations of our users.
WHAT YOU WILL BE DOING
Partner closely with product owners, project managers, business analysts, and UX designers to plan, conduct, and communicate user research that guides meaningful and usable product design decisions.
Design and conduct qualitative and quantitative, attitudinal and behavioral, and generative and evaluative studies from beginning to end
Create exemplary research artifacts, presentations and reference materials to support and socialize research findings
Establish a research repository
Collaborate with cross-functional teams to provide research consultation that aligns to the needs of the business
Influence and inspire leadership and stakeholders through compelling narratives
Be a driving force in the development of UX maturity and education across the company
Mentor junior team members on research best practices, as needed
Identify and communicate ways in which user feedback can drive business outcomes
WHAT WE NEED FROM YOU
Required:
7+ years of experience conducting and leading user research efforts in a product organization
Expert knowledge using and implement user research tools and platforms (e.g., Qualtrics, Maze, UserTesting.com, User Zoom)
Experience selecting the appropriate data collection methods
Ability to communicate research results and data and justify methods and approaches-both visually and verbally to various stakeholders
Experience successfully leading workshops within internal team and with cross-functional stakeholders
Must demonstrate advanced emotional intelligence, interpersonal communication, and critical thinking skills
Experience conducting user research and deriving insights via qualitative, quantitative, generative, evaluative studies, behavioral, attitudinal methodologies
Expert knowledge of Agile principles and working within a Sprint cadence
Expertise in visual, written, and oral story telling with the ability to produce useful artifacts and reference materials to support design initiatives
Experience driving UX maturity or supporting user research education within your previous organization
Demonstrated history of leading multiple projects simultaneously and balancing projects with fluid priorities
Experience as a mentor or advisor for less experienced UX professionals
Concrete evidence of your impact on the organization and outcomes based on your work (Case Studies, Portfolio)
Ability to work 100% on-site in Pontiac, Michigan
Preferred:
Degree in Human Factors, Social Sciences, Human Computer Interaction, User Experience Design, or related degree or equivalent experience
Working knowledge of accessibility standards (WCAG, 508 Compliance)
Working knowledge of mortgage or financial industry
Experience serving as a UX research advocate, leader, and/or educator within previous organizations
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes. United Wholesale Mortgage
Job Tags
Full time, Contract work, Outdoor,