Job Description
As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.
Essential Job Functions:
- Patient Interaction:
- Greet and welcome patients with professionalism and warmth.
- Schedule appointments and manage patient inquiries both in person and over the phone.
- Collect and verify patient information, insurance details, and necessary documentation accurately.
- Administrative Support:
- Maintain patient records and ensure all documentation is complete and accurate.
- Handle billing inquiries, process payments, and assist with insurance-related matters.
- Coordinate with clinical staff to ensure a seamless patient experience.
- Communication and Coordination:
- Liaise effectively between patients, clinical staff, and other departments within the facility.
- Communicate clearly and professionally to address patient concerns or questions.
- Office Operations:
- Maintain a clean and organized reception area.
- Assist in managing inventory and ordering office supplies as needed.
- Participate in team meetings and contribute ideas for process improvement.
- Physical Requirements:
- Ability to stand, sit, and move around the office for extended periods.
- Manual dexterity and visual acuity for computer work and handling paperwork.
- Occasional lifting of office supplies or materials up to 20 pounds.
- Ability to communicate verbally and in writing effectively.
Qualifications:
- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Proven experience in a customer service role; healthcare setting preferred.
- Proficiency in using office software and scheduling systems.
- Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
- Attention to detail and accuracy in handling patient information and documentation.
Why Join PRN Physical Therapy:
- Opportunity to be a part of a dynamic and supportive team dedicated to patient care.
- Competitive compensation and benefits package.
- Professional development opportunities and a positive work culture focused on growth and collaboration.
This job description highlights the key responsibilities, physical requirements, and qualifications needed for the Patient Service Representative role at PRN Physical Therapy.
*PRN Physical Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. Physical Rehabilitation Network
Job Tags
Relief,