Job Description

Job Description

Job Description

Description:

This position will be responsible for directing and service customer call-ins and utilize computer based ticketing system. The successful candidate for this position needs to multi-task, problem solve and adjust from a daily routine are all musts. Must be willing to work flexible hours and work days (nights and weekends as required).

Position Duties

• Answer and direct phone calls
• Data Entry
• Write and distribute email, correspondence memos, letters, faxes and forms
• Maintain a filing system
• Provide general support to visitors
• Responsible for checking equipment leaving and entering the yard and doing computerized delivery tickets on such equipment
• Responsible for answering the phone and talking directly to customer so to receive information concerning the job
• Ensure accurate dispatching records, proper email documentation is sent to appropriate vendors for billing/tracking purposes
• Maintain accountability of company owned equipment
• Maintain a dispatch log of all equipment movements
• Work as a liaison between accounting and the field
• Other duties as assigned

Competencies Required for Effective Performance

• One (1) year experience
• Excellent telephone etiquette skills
• Strong computer skills in Excel, Outlook, and other general office equipment
• RTMS experience is a Plus
• Ability to multitask such as talking on the phone while typing data in the computer or searching customer information
• Safety and service oriented
• Team player
• Positive attitude
• Comfortable working in a fast pace environment

Work Environment

• Typically works in a moderately noisy environment
• Routine exposure to the elements, including working outdoors and in a non-climate controlled building
• Repetitive motions

Education

• High School Diploma or GED

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