Job Description
POSITION SUMMARY: Responsible for overseeing the property during the night shift and assist management with daily tasks.
ESSENTIAL FUNCTIONS: - 20% Provide genuine hospitality to every guest and visitor at Angler's Lodge.
- 15% Abide by and meet property guidelines, dress code, and other standards set by company and property management.
- 15% Perform daily front desk duties such as check-ins and check-outs, answering telephones, taking reservations, responding to guest request, dispatching emergency calls, setting wake-up calls, and other responsibilities during the shift.
- 15% Review all in-house guests and future arrivals to determine if there are any billing discrepancies with the reservations.
- 15% Perform regular security walks on property.
- 5% Launder, fold and put away linen.
- 15% Complete special projects.
- Perform other duties as assigned.
EXPERIENCE/QUALIFICATIONS: Minimum Degree Required : High School Diploma or GED
Preferred Degree : N/A
Certificate(s) or License(s) : N/A
Experience : 2 of years in the Hospitality Industry and experience with Excel
KNOWLEDGE, SKILLS AND ABILITY: Written Communication Skills - Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
- Ability to effectively adjust to major changes in work tasks or the work environment.
Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
TRAVEL REQUIREMENTS: N/A
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information or any other basis protected by applicable federal, state or local law.
Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Big Cedar Lodge Bass Pro Shops
Job Tags
Holiday work, Full time, Local area, Flexible hours, Shift work, Night shift,