Job Description

Job Description

Job Description

We are seeking a friendly, professional, and detail-oriented Front Desk to join our team at The Pathmaker Hotel, a new boutique hotel located in Bar Harbor. This role requires someone who is passionate about providing exceptional customer service and ensuring our guests have a seamless experience from check-in to check-out. We are looking to fill shifts for the morning, evening, and overnight.

Responsibilities:

• Greet and check-in/check-out guests in a friendly, efficient manner.
• Answer phone calls, respond to guest inquiries, and provide information about hotel amenities, Bar Harbor attractions, and services.
• Handle guest requests, complaints, and concerns with professionalism and care.
• Process reservations and manage room assignments.
• Maintain accurate records of guest interactions, room availability, and payments.
• Ensure the front desk and lobby areas are tidy and well-organized at all times.
• Collaborate with housekeeping, maintenance, and other hotel departments to ensure a smooth guest experience.
• Assist with any other administrative tasks as required by the hotel management.

Qualifications:

• Previous experience in a customer service or front desk role is preferred but not required.
• Strong communication skills, both written and verbal.
• Ability to multi-task and manage time effectively.
• Basic computer skills, including experience with hotel management software (preferred, but not required).
• Must be reliable and able to work flexible hours.
• A friendly, approachable demeanor with a strong focus on guest satisfaction.

Job Types: Full-time, Part-time

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