Job Description
Join our Team = Front Desk Receptionist Staff Needed
Are you passionate about ensuring a clean welcoming environment for guests? Do you take pride in attention to detail and enjoy being a part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at Hilton Garden Inn Wooster.
About the Hotel: The Hilton Garden Inn is committed to providing exceptional guest experiences. We believe that the friendliness of the staff play a role in achieving this goal. Our Team is at the heart of our commitment to excellence, ensuring that guests feel at home when they stay with us. Conveniently located in Wooster, Ohio.
Essential Job Functions:
1. ** Check-in and Check-out ** : Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities, policies, and answer any questions guests may have. During check-out, they settle bills, provide invoices, and ensure a smooth departure.
2. ** Room Assignments ** : They assign rooms to guests based on their preferences, room availability and special requests. This involves managing room keys and ensuring that rooms are properly prepared for incoming guests.
3. ** Guest Service ** : Front Desk agents provide a range of services to guests, which includes information about local attractions and services.
4. ** Handling Guest Concerns ** : If guests have issues or complaints, the front desk is often the first point of contact. Agents are responsible for addressing these concerns professionally and finding appropriate solutions to ensure guest satisfaction.
5. ** Payment and Billing ** : They handle payments, process credit card transactions and provide guests with accurate bills. This requires attention to detail and accuracy.
6. ** Safety and Security ** : Front Desk agents are often responsible for monitoring security cameras and ensuring the safety of guests and their belongings. They may also be trained in emergency procedures
7. ** Phone and Reservations ** : They answer phone calls, take reservations and manage room availability through the hotel's booking system.
8. ** Administrative Tasks ** : Front Desk Agents may also perform various administrative tasks, such as record keeping, managing guest profiles and keeping track of room inventory.
9. ** Communication ** : Effective communication is key in this role , as front desk agents must interact with guests, hotel staff and management, ensuring that information flows smoothly and accurately.
10. ** Hospitality ** : They play a crucial role in creating a welcoming and hospitable atmosphere for guests, making them feel valued and appreciated during their stay.
Overall, the responsibilities of a front desk agent are essential in providing a positive guest experience and maintaining the smooth operation of a hotel or lodging establishment. Their role requires a combination of customer skills, organizational abilities, and attention to details.
Work Location: In person
Benefits:
Paid Time Off
Holiday Pay
Hotel Discounts
Allstate Benefits including dental, vision, lifeinsurance
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