Job Description

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

•Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Communicate with housekeeping to make sure guest rooms are ready
•Mitigate customer complaints as needed

Qualifications

•Must be able to stand on your feet for 8 hours during a typical shift
•Please only apply if you meet each of these criteria
•Well-versed in taking telephone calls and handling stressful situations
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Must have graduated high school, received a GED or equivalent
•Exhibits working knowledge of Microsoft Office and reservation management systems
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Embassy Suites Blue Ash

Job Tags

Shift work,

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