Job Description

Job Description

Job Description

As a logistics provider, we are committed to delivering freight to our customers safely, efficiently, and on time. Our team is experienced in a variety of logistics services, including yard management, switching, warehousing, shuttling, intermodal/dry van services, and more.

About the Role:

We are seeking a motivated dispatcher/customer service rep to join our dynamic team. In this role, you'll work closely with our drivers, customers, and third-party logistics providers (3PLS) to ensure smooth and efficient operations. As a dispatcher, you'll be responsible for real-time communication with drivers, updating tracking systems, and verifying the location of freight.

The position reports to our office in Gary, IN. All hours are on-site, remote work is not available for this position. We have second shift (afternoons/evenings) and overnight shifts available. 

Key Responsibilities:

• Data Entry & System Updates: Accurately update dispatch systems and tracking software to ensure smooth operations.
• Customer Service Excellence: Provide exceptional service to customers and 3PLs, ensuring their needs are met in a timely and professional manner.
• Communication: Engage with drivers over the phone to provide updates, resolve issues, and track freight locations.
• Email Correspondence: Respond promptly to emails and ensure all communication is clear and professional.
• Trailer Location Verification: Help verify the location of trailers as requested to ensure accurate and up-to-date information.

Qualifications:

• Basic Computer Skills: Must be proficient in Microsoft Outlook. Experience with Microsoft Excel is a plus.
• Customer Service Experience: Previous experience in an office environment or call center is preferred.
• Logistics/Trucking Knowledge: While not required, experience in the logistics or trucking industry will be highly beneficial.
• Detail-Oriented: The ability to multitask, prioritize, and maintain accuracy under pressure is essential.
• Excellent Communication Skills: Clear, concise communication with both internal teams and external clients is key to success in this role.

Our company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex including sexual orientation, gender identity or status as transgender, national origin, age, disability, military service, genetic information or any other characteristic protected by federal, state or local law.

We are a logistics provider that deals primarily with steel and automotive freight. Our dedicated staff works year-round to provide the best logistics information and freight management as possible. As a logistics provider, we are committed to getting freight to our customers on time and in a safe, effective manner. We are experienced in yard management, switching, warehousing, shuttling, intermodal / dry van services, and more. “Safety First” is our motto. We are committed to hiring individuals who believe that safety is a priority, not an option.

Company Description

We are a logistics provider that deals primarily with steel and automotive freight. Our dedicated staff works year-round to provide the best logistics information and freight management as possible. As a logistics provider, we are committed to getting freight to our customers on time and in a safe, effective manner. We are experienced in yard management, switching, warehousing, shuttling, intermodal / dry van services, and more. “Safety First” is our motto. We are committed to hiring individuals who believe that safety is a priority, not an option.

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