Call Center Manager Job at CornerStone Professional Placement, Mesquite, TX

ZTZVeW1iRFNTMFhwdGFXNHR1cTNwejV4
  • CornerStone Professional Placement
  • Mesquite, TX

Job Description

CornerStone Professional Placement is seeking a Call Center Manager for a client in the Mesquite, TX area . As the Call Center Manager , you will oversee the daily operations of the call center, ensuring agents are efficient, maintaining quality assurance, and managing service levels and abandonment rates. This role offers competitive compensation, a supportive team environment, and opportunities for professional growth. APPLY NOW!

Requirements & Responsibilities for the Call Center Manager:

  • High School Diploma or GED
  • At least 5 years of management/supervisory experience
  • Oversee agents’ time management, provide regular coaching, and handle escalated calls
  • Manage service levels and abandonment rates on a daily, weekly, and monthly basis
  • Complete payroll duties and ensure adherence to company policies
  • Conduct quality assurance monitoring and assist in managing shrinkage
  • Ability to analyze data and create presentations for management
  • Bilingual in Spanish is a plus; candidates must pass a drug test and background check

Compensation for the Call Center Manager:

  • Employment Type: Full-Time, Direct Hire
  • Schedule: Monday to Friday - 40 hours per week
  • Salary/Pay: $60,000 - $70,000
  • Location: Mesquite, TX (Onsite)
  • Benefits: Full Benefits package

Job Tags

Full time, Monday to Friday,

Similar Jobs

Ascendion

Attorney Job at Ascendion

 ...Considering a New Legal Opportunity? If you have solid experience in labor and employment law and are open to a better opportunity with remote flexibility , this could be the right time to explore your next move. I'm currently hiring for a firm that values expertise,... 

Schneider

CDL-A - Tanker truck driver Job at Schneider

 ...,490 weekly Home time: Every other week Experience: All CDL holders Overview Haul 75% non-hazardous freight in tanker...  ...Commercial Learners Permit (if interested in company-paid CDL training) with Tanker endorsement. Tanker and HazMat endorsements required... 

iBrain Technologies, Inc

Accessibility tester Job at iBrain Technologies, Inc

 ...Position: Accessibility tester Description: As a Web Accessibility Specialist, you will lead all testing and audit activities using manual and automated accessibility testing tools and assistive technologies. Conduct accessibility testing using a combination... 

ANCON Services

Vacuum Truck Operator *Experience Required* Job at ANCON Services

 ...Get the Job Done!". Ancon is Third Generation Family owned and operated. We pride ourselves on creating an environment where all...  ...Operator position require?Safe driving record and good MVR. Vacuum truck experience is a plusTeam player with good attitude and schedule... 

Harmonious Hiring

Audit Senior Associate (Korean bilingual) - Englewood Cliffs Job at Harmonious Hiring

 ...small retail businesses to prestigious multi-national corporations. Our firm is rapidly expanding and we are searching for a dedicated Audit Manager who is passionate about public accounting and eager to advance their career in a challenging and rewarding environment....