Call Center Manager Job at CornerStone Professional Placement, Mesquite, TX

ZTZVeW1iRFNTMFhwdGFXNHR1cTNwejV4
  • CornerStone Professional Placement
  • Mesquite, TX

Job Description

CornerStone Professional Placement is seeking a Call Center Manager for a client in the Mesquite, TX area . As the Call Center Manager , you will oversee the daily operations of the call center, ensuring agents are efficient, maintaining quality assurance, and managing service levels and abandonment rates. This role offers competitive compensation, a supportive team environment, and opportunities for professional growth. APPLY NOW!

Requirements & Responsibilities for the Call Center Manager:

  • High School Diploma or GED
  • At least 5 years of management/supervisory experience
  • Oversee agents’ time management, provide regular coaching, and handle escalated calls
  • Manage service levels and abandonment rates on a daily, weekly, and monthly basis
  • Complete payroll duties and ensure adherence to company policies
  • Conduct quality assurance monitoring and assist in managing shrinkage
  • Ability to analyze data and create presentations for management
  • Bilingual in Spanish is a plus; candidates must pass a drug test and background check

Compensation for the Call Center Manager:

  • Employment Type: Full-Time, Direct Hire
  • Schedule: Monday to Friday - 40 hours per week
  • Salary/Pay: $60,000 - $70,000
  • Location: Mesquite, TX (Onsite)
  • Benefits: Full Benefits package

Job Tags

Full time, Monday to Friday,

Similar Jobs

Anders Group

Travel Pathologist Assistant - Anatomic Pathology Lab Job at Anders Group

 ...Job Description Anders Group is seeking a travel Pathology Assistant for a travel job in Oklahoma City, Oklahoma. Job Description...  ...tax-free stipend amount to be determined. Posted job title: Pathologist Assistant About Anders Group WHY ANDERS?\n Anders Group... 

KELLY TOYOTA OF HAMBURG

Automotive Technician (Kelly Toyota of Hamburg) Job at KELLY TOYOTA OF HAMBURG

 ...Description Job Description We're Hiring: Automotive Technician for Kelly Toyota of Hamburg Location: Hamburg, PA | Full-Time |...  ...meet safety and quality standards Communicate clearly with service advisors and customers about repair needs and timelines What... 

Triage Staffing

Travel Clinical Lab Scientist (CLS) Job at Triage Staffing

 ...Job Description Triage Staffing is seeking a travel Clinical Lab Scientist (CLS) for a travel job in Shreveport, Louisiana. Job Description & Requirements ~ Specialty: Clinical Lab Scientist (CLS)~ Discipline: Allied Health Professional ~ Start Date: 03/1... 

Novax Recruitment Group

Steel Detailer Job at Novax Recruitment Group

 ...Job Title: Steel Detailer Location: Statesville, North Carolina Salary: $70K - $100K DOE The Role Are you a detail-oriented...  ...Detailing Manager to lead our detailing team, specializing in structural steel projects. In this key position, you'll be responsible for... 

The Garrett Group

Electromagnetic Spectrum (EMS) Data Scientist Job at The Garrett Group

 ...Job Description Job Description We are seeking a highly skilled Electromagnetic Spectrum (EMS) Data Scientist with a TOP SECRET clearance to support the assessment, refinement, and integration of EMS data within an established repository. The ideal candidate will...